ARE THE FOLLOWERS REAL?
100%, all of your followers are organic followers. People who will only follow you if they are interested in your account, you will notice new followers, more comments and more post likes, these are people who are showing actual interest in your content.
HOW OFTEN SHOULD I POST ON MY INSTAGRAM
We would recommend posting once a day or even twice if you can as this is what your competitors would be doing. Make sure you post high-quality content and engage with anyone who likes or comments on your posts as this will give you a higher chance of growing your following and for them to stay.
I’VE MESSAGED THE SOHO SOCIAL TEAM BUT STILL WAITING FOR A RESPONSE?
Hang tight, we will get to you as soon as we can! Please note, we do reply within UK business hours only.
We require your password for API access - this is so we can control part of your interaction, so we can like photos on your behalf to create interest back to your profile. We will never login ourselves and we can’t see your password - the website inputs this on our server, we also don't store it!
WHY DO YOU NEED MY PASSWORD?
VERY! We can’t see your password details, It’s linked to Instagram's API. The way you log in with us is the same way as logging in through the Instagram app/website. Our privacy policies are taken very seriously! Don’t believe us? Read them here.
HOW SAFE IS MY PERSONAL INFORMATION?
Happens to the best of us. Visit the Instagram website on your laptop/computer and click the ‘Switch Accounts’ button at login and then click ‘Forgot password?’ and follow the instructions provided to reset your password. Once you have done this please visit your dashboard to update your password so you don’t risk being disconnected from our services.
I FORGOT MY PASSWORD WHAT DO I DO?
Not to worry! Please visit your dashboard to update your password so you don’t risk being disconnected from our services, you may need to re-enter your password.
I HAVE CHANGED MY PASSWORD OR INSTAGRAM USERNAME. HOW DO I UPDATE MY DETAILS?
Yes, this is where our server which is based all over the world. Make sure if you receive a pop-up message saying ‘was this you’, click ‘this was me’ or you will not be reconnected.
WHEN I TRY TO UPDATE MY DETAILS IT SAYS SOMEONE IS TRYING TO LOG IN FROM A RANDOM LOCATION. IS THIS YOU?
Not to worry, have you taken a look at the video when adding your account? You can also always drop us an email to help in getting your reconnected as soon as possible - @elsa@sohosocial.co.uk.
WHEN I TRY TO RECONNECT IT SAYS IT ISN’T WORKING!
Of course! Your account is your own, and our service will run in the background. You will be able to use your account as you normally would.
CAN I STILL USE MY INSTAGRAM ACCOUNT ON YOUR SERVICE?
Yes, of course, you can do this by visiting your dashboard (not sure where this is? drop us a message and we can take you to it).
CAN I CHANGE MY TARGETING SETTINGS?
We are constantly engaging with people 24/7! If you prefer to set a scheduled time for when we are engaging with people, this can be so also by visiting the dash.
HOW OFTEN DOES YOUR SERVICES RUN DAILY?
Sad face, but don’t worry too much. Send the Soho Social team an email at elsa@sohosocial.co.uk and we’ll work through your concerns with you.
WHAT IF I DON’T LIKE SOHO SOCIAL?
No, they will not! The followers you have gained while using Soho Social are yours. Remember, the followers you have gained are following you because they actively chose to, they are showing interest in your profile and who or what you have to offer.
IF I CANCEL WILL MY FOLLOWERS DISAPPEAR?
Ghostbusters! (That was a joke). The first step is to quit your browser. Then try logging out and in again, making sure it is the correct username and password. Next, update your browser to the latest version. Clearing your cache (instructions here or go to http://www.refreshyourcache.com/en/home/and restarting your computer can’t hurt either. Still having trouble? Send us a message at tech@sohosocial.co.uk. They are a rad bunch of tech heads.
THE SITE HAS FROZEN, WHO DO I CALL?
This can be one of many reasons. Please contact us at elsa@sohosocial.co.uk and a member of staff will get back to you as soon as they can.
WHY HAS MY ACTIVITY GONE DOWN?
Instagram has hourly limits for liking, if you like too many photos/videos they will block you temporarily, this can last up to 24 hours.
WHY HAS MY INSTAGRAM BEEN BLOCKED?
In order to reduce spam, Instagram doesn't allow anyone to follow more than 7,500 people. We would recommend unfollowing anyone you wish to not follow anymore.